All Sales Are Final

Zyphra does not offer voluntary refunds or a money-back guarantee. Every generation immediately consumes paid AI and compute resources on your behalf, so subscription payments and one-time credit purchases are final once made, except where a refund is required by applicable law. Before subscribing, we encourage you to start with the free trial to make sure Zyphra is right for you.

Free Trial

The Clipper plan includes a 3-day free trial with trial credits so you can properly evaluate the platform before being charged. You can cancel at any time during the trial from your account settings and you will not be billed.

EU/UK Consumer Right of Withdrawal

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from this contract within 14 days without giving any reason. By starting to generate content during the withdrawal period, you expressly request immediate performance of the service and acknowledge that you lose the right of withdrawal once performance has begun, to the extent permitted by law. If you have not used any credits, you may exercise your withdrawal right within the 14-day period by contacting us with a clear statement of your decision.

Billing Errors & Duplicate Charges

If you believe you were charged in error — for example a duplicate charge or a charge after a confirmed cancellation — contact us at support@zyphra.app with your account email and order details. Verified billing errors are corrected and refunded promptly, typically within 5–10 business days to your original payment method.

Cancellation

You may cancel your subscription at any time from your account settings. After cancellation, your plan remains active until the end of the current billing period and you will not be charged again. No partial refunds are issued for unused time or unused credits within a billing period.

Contact

For questions about this Refund Policy, contact us at support@zyphra.app or visit our Contact page.